The Company
We are Affiliated Computer Services, Inc. (ACS), the leading provider of fully diversified, end-to-end, business process outsourcing (BPO) and information technology (IT) solutions to commercial and government clients worldwide. With more than 70,000 people and a blue-chip client list, ACS delivers comprehensive solutions for all segments of BPO and IT services.
Manager of Operations
Responsibility for daily operations management of Al Qasim facility.
Responsibilities:
- Ensures VPC performance and contractual compliance at Al Qasim facility
- Plans, manages, and controls day to day activities of Operations staff
- Assists Director of Operations with planning, staffing, budgeting, and setting priorities
- Reports to Director of Operations
Requirements:
- 3+ years managing a quality assurance/quality control function in transaction processing and/or call centre environment
- Experience with Red Light/Speed Enforcement operations desirable
- Project management knowledge desired
· Degree in related field or equivalent experience.
· Fluent in English is a must. Arabic is a plus
- Strong personal integrity and ethical behaviour
- methodical approach and excellent listening skills
- Must be able to work in Al Qasim, Saudi Arabia
